We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (13)
4 Stars (2)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
13 Dec 2018 13:37
arrived in time and in good order. unfortunately the stickiness of the curtain is no longer there and the curtain came loose very quickly and did not stick back. very unfortunate.
10 Dec 2018 12:37
Order received fast and on time. Different shoes. Order is 2 times and very pleased with them. Light, blown, comfortable. Recommend.
7 Dec 2018 11:54
Cros is great, my husband is very satisfied, very soft and comfortable
14 Nov 2018 20:38
I received your shoes. Thank you for the socks you sent me. I wish you a good day.
29 Oct 2018 10:21
Quickly came, not bad
21 Oct 2018 13:30
Shoes are good didn’t like the color though
10 Oct 2018 08:42
Cool!!! ((In the first delivery… very fast in less than 2 weeks arrived))
30 Sep 2018 13:25
Fast shipping. All match. Seller recommend.
17 Sep 2018 02:18
Good quality, lightweight, but A 42-43 ordered 44 was small, need the size bigger. The shoes are good, nice gift from the store's premise. Think of the same, but the size
11 Sep 2018 05:10
The Goods as the picture. Soft shoes, size just guessing, put a gift socks sports. Everything is fine. The average delivery time.
11 Sep 2018 04:18
Excellent. Thank You by the gift
29 Aug 2018 20:31
The Russian size 40 also took 40 and all come. Take a second time. Satisfied with the goods.
14 Aug 2018 04:55
IS the second time that do the purchase. Recommend.
13 Aug 2018 11:47
24 Jul 2018 11:38
Very fast delivery, shoes very light, size conforms to expectations. Tracking shipping French plus. Thanks for the pair sock!
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