We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (16)
4 Stars (1)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
19 Dec 2018 01:16
Nice backpack, recommend
18 Dec 2018 11:58
Excellent backpack. Foam was, but the small karabinchik put.
16 Dec 2018 21:33
16 Dec 2018 01:49
13 Dec 2018 07:16
9 Dec 2018 23:31
All fine. Great even than expected. Do Makhachkala arrived for 21 days
5 Dec 2018 01:53
Good quality, really nice color! Great backpack!
4 Dec 2018 09:27
Everything is fine. Description. Recommend.
24 Nov 2018 00:41
Quickly. High Quality.
18 Nov 2018 00:59
Laptop do not take too flimsy, not protect from anything. Overall comfort casual backpack, but not for laptop. 15,6 inch not fit, back soft, material is not tight But the povsednevku wonderful cute backpack
8 Nov 2018 00:17
Come quickly. Very easy. Color match the description. Not quite cloth sewn ribs, thread on the stick.
31 Oct 2018 12:25
Excellent quality, made all carefully, daughter happy, thank you!!
28 Oct 2018 11:54
Backpack as the picture,. carefully sewn, odorless, enjoyed. But the long track. The store to respond immediately
23 Oct 2018 11:52
Excellent backpack! Were happy. All tips, matched against the description
21 Oct 2018 03:51
Cute backpack, high quality made, all sewn neatly, thread not stick, no smell. Separate pleased pocket on the back and mesh inside for bottle. Be sure to order more. Sorry only colors small.
19 Oct 2018 08:56
16 Oct 2018 22:53
Fully consistent with the picture.
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