We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (15)
4 Stars (1)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
17 Dec 2018 07:46
Rate! No smell. Fast shipping.
16 Dec 2018 12:58
Arrived in three weeks. It looks like the picture. It's forms and works well. The size is also accurate in the picture.
12 Dec 2018 00:34
very helpfull thanks
10 Dec 2018 12:17
10 Dec 2018 10:19
Good quality, Fast shipping
10 Dec 2018 08:22
Great communication, high quality product nice packing and fast shipping. thank you
2 Dec 2018 00:12
Very solid, mine for warm-up back. The spine No pressure. Made of extruded polystyrene.
1 Dec 2018 13:54
Cool stuff for massage
29 Nov 2018 23:34
for the price i paid i dont expect much. however, the product is just hard Styrofoam. not impressed, seen better products . cheers!
28 Nov 2018 19:05
I got this to deal with an abdominal tear that is difficult to roll out with a conventional foam roller. This works great to roll out muscles along the spine. The store shipped the item right away and the item arrived in Toronto, Canada just after 2 weeks, which was much faster than expected.
28 Nov 2018 13:17
26 Nov 2018 13:36
23 Nov 2018 01:07
Ordered the biggest, thought is in reality a smaller, but no more. IN general, good product
17 Nov 2018 08:13
Good prominaetsya back and neck, a little not easy to use because of size, tries to move out, can a habit. Came a little crumpled, not critical. If to lean weight- Slightly deformed. Take along with large, both are good, but large more like
15 Nov 2018 08:25
Roll normal, consistent with the description. To SF was almost a month. Track is not monitored.
14 Nov 2018 04:20
Verty happy with purchase. Helps dig deep into my back :)
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